Not too happy with Crate and Barrel right now!

So, today Mike was supposed to pick up our new china cabinet. Remember the Madison Buffet and Hutch that I have been swooning over?He arrived at the warehouse and it was closed. Apparently, it closes at 12 (on a Saturday?!). He was so angry that no one told us this and he called C&B to see what we are supposed to do. The woman on the phone then confirm that our china cabinet has actually never been ordered and isn't in the computer. Excuse me? It wasn't ordered? That is interesting since we paid hundreds of dollars for it and the transaction was processed!!! She told Mike and she would call him back but an hour later, we still haven't heard anything. I am beyond POed right now!!!

***EDIT***I just got off the phone with the woman/idiot at C&B. Apparently, she assumed that it would be shipped but something was wrong with the computer. We have the receipt and the information so we don't need to worry about that. Apparently the problem is the fact that there aren't hutches available...just the buffet. The computer shows that one hutch is being shipped to Chicago right now and they are not sure if it is our or not. I guess all of the C&B warehouses are closed on Saturdays so the lady can't call and figure the situation out. Soooo...we have to wait until Monday to figure out if we are getting the one on the way to Chicago or we have to "return it" (because it is paid for) and get another one. My issue is...DON'T SELL PEOPLE SOMETHING THAT IS NOT AVAILABLE! Grrrr.... (still fuming)! We are having 2 parties in October and I was set on the fact that we would have this furniture. AHHHHHHHHHH!